Practices

Vitalos Experience

Experience shapes how customers, employees and partners use digital services. It connects user needs, design and engineering so technology is useful, adopted and deliverable within real constraints.

Discuss a product or experience challenge

Vitalos Experience

Problems

A new product needs defining before major engineering investment.
Usability, accessibility or conversion friction is losing customers or slowing service.
Customer self-service is fragmented and disconnected from the operational workflows behind it.
The commerce experience, and the systems and processes behind it, need modernising.
Digital products are designed and built inconsistently, without a shared component foundation.

Vitalos Experience

Capabilities

Digital product strategy
Product discovery
User research
Service design
UX and UI design
Design systems
Customer and commerce experience
Accessibility
Content and interaction design
Employee and internal experiences

Vitalos Experience

Approach

Design that can be delivered
Experience is not a standalone graphic-design department. Its work usually connects to engineering, so we avoid beautiful prototypes that cannot be delivered within your constraints.
Accessible by default
Accessibility is part of design quality, not an after-launch audit. Interfaces are checked against the accessibility target agreed for the engagement before release.
Working with the other practices
Experience leads discovery and design for new products, portals and commerce, then works with Engineering through release. Here, AI means conversational interfaces, intelligent search, personalisation and human-centred design.

Solutions