Offers
Managed Engineering & Application Care
Ongoing ownership and improvement of live applications: maintenance, fixes, updates, incident support and retained engineering capacity.
Typical duration: Ongoing
Managed Engineering & Application Care
Engagement summary
- Who this is for
- Organisations needing continuity for live systems without a full internal product engineering function, or extra capacity for their team.
- Problem or trigger
- A live system needs ongoing ownership, capacity or continuous improvement.
- What Vitalos does
- Within an agreed service boundary, Vitalos maintains the application, fixes defects, applies updates, supports incidents and delivers planned improvements. Retained capacity works with your team against an improvement roadmap.
- Typical duration
- Ongoing
- How this connects to the next phase
- A broader strategic relationship across further services and systems.
Managed Engineering & Application Care
What you receive
- Maintenance, defect fixes and updates within the service boundary
- Incident support and monitoring coordination
- An improvement backlog and regular service reviews
- Retained engineering capacity where agreed
Managed Engineering & Application Care
What we need from you
- For systems Vitalos did not build, a takeover assessment before service begins
- Agreed service boundary, contacts and escalation routes
- Timely decisions and feedback, including acceptance reviews within the agreed window
Managed Engineering & Application Care
What this does not include
- Unlimited support outside the defined service boundary
- Service levels for an inherited system that has not been assessed
- Changes beyond the agreed scope, which go through change control rather than being absorbed silently