Application Support Engineer

Managed Engineering and Application Care is how we look after systems once they are live. As an Application Support Engineer you will investigate and resolve issues, keep clients informed, and work with our engineers to fix root causes rather than symptoms. It is a strong route into engineering for people who like solving real problems.

• Investigate, prioritise and resolve application issues raised by clients.
• Query databases and logs to find the cause of problems.
• Communicate clearly with client users about progress and resolution.
• Hand well-documented issues to engineers and follow them through.
• Write and improve runbooks and knowledge articles.
• Spot recurring problems and suggest lasting fixes.

• Experience supporting business applications or software products.
• Good SQL skills and comfort reading logs.
• A structured approach to problem-solving.
• Clear, patient written and spoken communication.
• Familiarity with ticketing and service management practices such as ITIL.

• Experience with Azure or AWS.
• Some scripting or programming experience.
• Experience with SaaS or web applications.

Vitalos welcomes applications from everyone. We assess every application on the skills, experience and potential it shows for the role. We do not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, the protected characteristics under the Equality Act 2010.

If you need an adjustment to apply or to take part in an interview, email support@vitalos.co.uk and tell us what would help. We will make reasonable adjustments.